Shipping & Returns

UPS / USPS RATE Shipping / Orders over $45 Ship FREE

*We currently only ship to PO Boxes via USPS

Most orders are shipped the next business day (M-F) after the order is placed. On occasion we may need to make one of the items you ordered (now that is fresh!) which can add a day or two; with all shipping methods, you will receive an email with tracking info as soon as your package has been shipped!

• USPS & UPS Rate Shipping with FREE Shipping on orders over $45 → Processing time up to 3 business days; once shipped, delivers within 3-7 business days

Gift cards and stickers automatically qualify for free shipping, however, they will not qualify other items for free standard shipping.

Packaging Materials

We package each order at Royal Rose with extreme care with adequate padding to ensure it makes it to you safely!  We utilize environmentally friendly materials and are always on the lookout for the most sustainable solution possible. 

Shipping and Processing Time

Shipping time is an estimate of when the item will arrive after it leaves our warehouse, it is not a guarantee. Once your order is out the door and in the hands of the shipper, we unfortunately have no control over what happens at USPS or FedEx or UPS. 

Damages

If your package was damaged in transit, email info@royalrosesyrups.com with your order number and tell us how much product was damaged and we will determine if the product can be replaced.

Order Tracking

Track Your UPS Shipments (Click Here)

 Track Your USPS Shipments (Click Here) 

Returns

If you're looking to return or exchange your order for whatever reason, we're here to help! Contact us at info@royalrosesyrups.com or by phone at 207.563.2699. We offer free returns or exchanges within 30 days of receiving your order. You can return your unopened product for store credit, a different product, or a refund to the original payment method.

Promotional Codes

All promotional codes must be entered at the time your order is placed. If you are having issues with a promotion please make note of it in the comments section or contact us directly at 1-207-563-2669.  Unfortunately, we are not responsible for codes advertised by third-party sites. Shipping promotions apply to domestic orders only unless otherwise specified.