A Special Note About Children
Children (persons under the age of 18) are not eligible to make purchases from the RoyalRoseSyrups.com Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use the RoyalRoseSyrups.com Site in conjunction with and under the supervision of your parents or guardians.
Information We Collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the RoyalRoseSyrups.com Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information , billing information, shipping information and other personal information as indicated on the forms throughout the RoyalRoseSyrups.com Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
Under some circumstances we may require some additional financial information. We use your financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you.
We automatically track certain information based upon your shopping behavior on the RoyalRoseSyrups.com Site. We use this information to do internal research on our users demographics, interests, and behavior to better understand, protect and serve you and our community.
If you choose to post messages on the RoyalRoseSyrups.com Site, we will collect the information you provide to us. We retain this information as necessary to resolve any disputes that may arise.
If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
For a chart showing what information we collect from or about you, and who has access to that information, please see the Appendix.
Our Use of Your Information
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe transactions; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Conditions of Use; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users with multiple accounts or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the RoyalRoseSyrups.com Sites content, layout, and services. These uses improve the Site and better tailor it to meet your needs.
Our Disclosure of Your Information
As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. The only exception to this is that we may need to provide personal information to service providers related to our business (e.g., deliverers, shipping and packaging agencies, etc.).
RoyalRoseSyrups.com cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the RoyalRoseSyrups.com community. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, account history, fraud complaints, and buying history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.
Control of Your Password
Accessing, Reviewing and Changing Your Personal Information
We offer you the ability to automatically review and change the information you submit to us by logging into the RoyalRoseSyrups.com Site and entering in the new information yourself. Generally, we will not modify your personal information based on your request because it is very difficult to authenticate your account manually. You can change your user Id, email address, contact information, financial information, shipping information and user preferences by going to the preferences and setup section. You must promptly update your personal information if it changes or is inaccurate. Once posted, you may not be able to change or remove any public postings made on the RoyalRoseSyrups.com Site including our message areas or the feedback area.
Upon your request, we will deactivate your account, contact information, billing information, shipping information, and financial information from our active databases. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with our deactivation policy and applicable law.
We will retain in our files some personal information you have requested to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Conditions of Use and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will be deactivated from member viewing and will only be available to select RoyalRoseSyrups.com personal.
Password and Account Security
Every User that has an account on the RoyalRoseSyrups.com Site is responsible for (i) keeping his or her account password confidential and secured, (ii) restricting access to such Users computer; and (iii) keeping the e-mail address associated with that account current (User acknowledges that it is important to keep the e-mail address associated with his or her account current because although the User may be able to log into his or her RoyalRoseSyrups.com account using an old e-mail address, such User will not receive messages from RoyalRoseSyrups.com about his or her orders and inquiries or other matters).
User accepts full responsibility for all activities that occur within such Users RoyalRoseSyrups.com account.